At PAWSTRADING we are committed to giving you the best possible products, prices and service

We are a family firm where excellent service and customer satisfaction is our highest priority

We dispatch all orders within 2 working days and aim to answer all emails as soon as possible

WHAT IS MAIN LAND UK

Main Land UK is the area that the couriers post to on their flat charges ........................ any thing royal mail can be posted anywhere in the UK but anything that needs to go out with a courier will have a additional charge. The post codes that don't class as mainland UK are as follows IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25 - just email us if you are unsure

PRIVACY POLICY

All your data that is sensitive is securely transmitted to Pawstrading, if you choose to make a purchase from our e-shop we will collect your name, contact and payment details. We will ensure that any information we hold remains confidential and safe and will not be passed to 3rd parties. We do not hold any credit/debit details or any other financial information

RETURNS

If any item purchased from Pawstrading is found to be faulty, damaged in transit or differing from the description given, then we will be pleased to either arrange a refund or a replacement of the product at the customer's discretion.

All returns must be notified to Pawstrading via email info@pawstrading.co.UK or telephone 01773 832758 within 7 working days from receipt of your order, we will then explain how to return your goods.

GOODS ORDERED BY MISTAKE

In the event of a customer purchasing an item from Pawstrading by mistake through no fault of ourselves we will be pleased to refund the item provided that the original item is returned to us in an unused and as new condition within 7 working day of your order .

However please note that for goods returned under these circumstances, return carriage costs are the responsibility of the customer, and there will be a 25% restocking fee .

Please note this does not affect your statutory rights as a consumer

UNDELIVERED PARCEL

If a parcel is returned to us undelivered because of failure to collect or rearrange delivery with either the post office or courier, a redelivery charge is payable to us before we can resend your parcel

DAMAGED PARCEL

In the unfortunate event your parcel arrives damaged you should refuse delivery if the damage is obvious. It will be returned and then replaced. If you have accepted the parcel please contact us immediately at either info@pawstrading.co.uk or 01773 832758

PARCEL NOT ARRIVED

In the unfortunate and rare event that your order has not arrived within 15 working days from the date of dispatch please contact us and we resolve it as soon as possible, please note that Royal Mail will contact you in this event to confirm non delivery of your parcel

RECYCLING

You can now recycle your old electricals with us. If you're buying a new electrical item, we will recycle your old one for free
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and case soil and water contamination - harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items. We will send you pre-addressed packaging with your order
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those makred with the crossed out wheeled bin symbol) in your bin
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive required countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com