At PAWSTRADING we are committed to giving you the best possible products, prices and service

We are a family firm where excellent service and customer satisfaction is our highest priority

We aim to dispatch all orders within 1 working days (Second Class) and aim to answer all emails as soon as possible

PawsTrading Limited Registered No 07935951
Registered at Companies House
By placing an order with PawsTrading Ltd you agree to our Terms and Conditions as shown below
 
WHAT IS MAIN LAND UK
Main Land UK is the area that the couriers post to on their flat charges ........................ any thing royal mail can be posted anywhere in the UK but anything that needs to go out with a courier will have a additional charge. The post codes that don't class as mainland UK are as follows IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25 - just email us if you are unsure
 
PRIVACY POLICY
All your data that is sensitive is securely transmitted to PawsTrading, if you choose to make a purchase from our e-shop we will collect your name, contact and payment details. We will ensure that any information we hold remains confidential and safe and will not be passed to 3rd parties. We do not hold any credit/debit details or any other financial information
 
POSTAGE
Due to the increase in postage prices as from 1st May 2012 we are still providing FREE POSTAGE but all items will be delivered Second Class - if your item is urgent please contact us for additional postage prices
We offer free UK Mainland delivery for all our items - please contact us for prices outside of Mainland UK
Larger items sent via courier may incur extra charges for postage zones: AB31 - 38, AB40 - 56, IV1 – 28, IV30 – 32, IV36 – 40, IV52 – 52, IV63, KW1 – 14, PA21 – 38, PH4 – 41, PH49 – 50, NORTHERN ISLAND (BT), HS, IV41-49, IV51 55 56, KA27 – 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78, PH42 – 44, ZE, ISLE OF MAN (IM), CHANNEL ISLANDS, REPUBLIC OF IRELAND
For international and European postage if there is no price shown with the item being purchased please contact us for a quote. Please note we may contact for extra postage for European and international orders due to ever changing fees for international and European post.

RETURNS
If any item purchased from PawsTrading is found to be faulty, damaged in transit or differing from the description given, then we will be pleased to either arrange a refund or a replacement of the product at the customer's discretion. If the item has been ordered incorrectly and the customer sends the item back for a refund there may be a restocking fee of upto 25%.
All returns must be notified to PawsTrading via email customerservices@pawstrading.co.uk or telephone 01246 861522 within 7 working days from receipt of your order, we will then explain how to return your goods.
 
GOODS ORDERED BY MISTAKE
In the event of a customer purchasing an item from PawsTrading by mistake through no fault of ourselves we will be pleased to refund the item provided that the original item is returned to us in an unused and as new condition within 7 working day of your order.
However, please note that for goods returned under these circumstances, return carriage costs are the responsibility of the customer, and there will be a 25% restocking fee. Please note this does not affect your statutory rights as a consumer.
 
UNDELIVERED PARCEL
If a parcel is returned to us undelivered because of failure to collect or rearrange delivery with either the post office or courier, a redelivery charge is payable to us before we can resend your parcel

DAMAGED PARCEL
In the unfortunate event your parcel arrives damaged you should refuse delivery if the damage is obvious. It will be returned and then replaced. If you have accepted the parcel please contact us immediately customerservices@pawstrading.co.uk or 01246 861522
 
PARCEL NOT ARRIVED
In the unfortunate and rare event that your order has not arrived within 10 working days from the date of dispatch please contact us and we resolve it as soon as possible, please note that Royal Mail will contact you in this event to confirm non delivery of your parcel