We are a family firm where excellent service and customer satisfaction is our highest priority
We aim to dispatch all orders within 1 working days (Second Class) and aim to answer all emails as soon as possible
PawsTrading Limited Registered No 07935951
Registered at Companies House
WHAT IS MAINLAND UK
Main Land UK is the area that the couriers post to on their flat charges ........................ any thing royal mail can be posted anywhere in the UK but anything that needs to go out with a courier will have a additional charge. The post codes that don't class as mainland UK are as follows IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25 - just email us if you are unsure
PRIVACY POLICY
All your data that is sensitive is securely transmitted to PawsTrading, if you choose to make a purchase from our e-shop we will collect your name, contact and payment details. We will ensure that any information we hold remains confidential and safe and will not be passed to 3rd parties. We do not hold any credit/debit details or any other financial information privacy policy continued at the bottom...
POSTAGE/Delivery
We provide FREE POSTAGE standard to mainland UK using royal mail tracked services - if your item is urgent please see additional postage options. Please note we work to 1 working day on orders to be dispatched however we do try for same day where possible up until 11am. In some circumstances items may not leave until 1 working day after dispatch email is sent due to items being made to order. 24 hour upgrade does not include non working days for delivery. We send items standard on Royal mail Tracked 48 giving a delivery of approx 2-3 working days when all running as it should. If you do opt to leave a message for your item to be left in a safepalce this is done so at your own risk. For example if an item is left on front door step as instructed by message left and there is a photo of this from the carrier, we will not be able to offer a replacement or refund if the item then is stolen or missing.
Larger items sent via courier may incur extra charges for postage zones: AB31 - 38, AB40 - 56, IV1 – 28, IV30 – 32, IV36 – 40, IV52 – 52, IV63, KW1 – 14, PA21 – 38, PH4 – 41, PH49 – 50, NORTHERN ISLAND (BT), HS, IV41-49, IV51 55 56, KA27 – 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78, PH42 – 44, ZE, ISLE OF MAN (IM), CHANNEL ISLANDS, REPUBLIC OF IRELAND
For international and European postage we have now covered this under one price however we are unable to send any items which contain food also this does not cover bulky or heavy items / orders so we may need to contact for more postage to cover costs. Please note we may contact for extra postage for European and international orders due to ever changing fees for international and European post. For international and European orders please note no customs or local duties will not be pre paid items are sent on an economy service unless otherwise arranged. Please note we cannot post liquid or food items abroad.
RETURNS
If any item purchased from Pawstrading is found to be faulty, damaged in transit or differing from the description given, then we will be pleased to either arrange a refund or a replacement of the product at the customer's discretion. If the item has been ordered incorrectly and the customer sends the item back for a refund there may be a restocking fee of upto 25%.
All returns must be notified to PawsTrading via email customerservices@pawstrading.co.uk or telephone 01246 861522 within 7 working days from receipt of your order, we will then explain how to return your goods.
GOODS ORDERED BY MISTAKE
In the event of a customer purchasing an item from Pawstrading by mistake through no fault of ourselves we will be pleased to refund the item provided that the original item is returned to us in an unused and as new condition within 7 working day of your order.
However, please note that for goods returned under these circumstances, return carriage costs are the responsibility of the customer, and there will be a 25% restocking fee. Please note this does not affect your statutory rights as a consumer.
UNDELIVERED PARCEL
If a parcel is returned to us undelivered because of failure to collect or rearrange delivery with either the post office or courier, a redelivery charge is payable to us before we can resend your parcel
DAMAGED PARCEL
In the unfortunate event your parcel arrives damaged you should refuse delivery if the damage is obvious. It will be returned and then replaced. If you have accepted the parcel please contact us immediately customerservices@pawstrading.co.uk or 01246 861522
PARCEL NOT ARRIVED
In the unfortunate and rare event that your order has not arrived within 10 working days from the date of dispatch please contact us and we resolve it as soon as possible, please note that Royal Mail will contact you in this event to confirm non delivery of your parcel
About This Privacy Policy
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at jack@pawstrading.co.uk.
What Personal Information We Collect and How We Collect It?
We collect personal information that you provide directly to us:
Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
How We Use Your Personal Information?
We use the personal information we collect for the following reasons:
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To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
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To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
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To provide you with information about the Services that you request from us or which we feel may interest you.
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To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
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To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
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To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
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To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
How We Share Your Personal Information?
We may share your personal information in the following ways:
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With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
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In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.
Your Marketing Choices
When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: jack@pawstrading.co.uk.
Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
International Transfers
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.
Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:
[COMPANY LEGAL NAME]
Unit 6 Ef Business Park, Church View, Clay Cross Chesterfield Derbyshire GB S45 9HA
jack@pawstrading.co.uk